Refund Policy

At Tokoqu.io, we are committed to providing high-quality services to our users. However, we understand that there may be instances where a refund is required. Please read our refund policy carefully to understand how we handle refunds for services provided through Tokoqu.io.

1. Service Eligibility for Refunds

Refunds are generally available for the following scenarios:

• Service interruptions caused by technical issues on our platform that prevent users from using the service.
• Significant discrepancies between the service described and the service provided.

Refunds will not be provided in the following cases:

• User dissatisfaction due to features or functionalities that were clearly described in advance.
• Incomplete or incorrect user setup or configuration errors.
• Services already utilized or completed as per the service contract.

2. Requesting a Refund

To request a refund, users must:

• Submit a written request to [email protected] within 14 days from the date the issue occurred.
• Provide a clear explanation and evidence of the issue that justifies the refund.

3. Refund Processing

Once a refund request is received:

• We will review the request within 14 business days.
• If approved, the refund will be processed and applied to your original payment method within 14 business days.
• We will notify you via email once the refund has been processed.

4. Non-Refundable Services

The following services are non-refundable:

• One-time setup fees.
• Subscription services where the user has already received benefits.
• Custom development or consulting services.

5. Service Cancellation Policy

You can cancel your subscription or service at any time, but any fees already paid for the current billing cycle are non-refundable. Cancellations will take effect in the next billing cycle.

6. Changes to This Refund Policy

We reserve the right to modify this Refund Policy at any time. Changes will be posted on this page and will take effect immediately. We encourage you to review this policy regularly to stay informed of any updates.

7. Contact Us

If you have any questions or concerns regarding our Refund Policy, please contact us at:

• Email: [email protected]
• Phone: +62 851 7235 3210
• Address: Jl.Danau Surubex No2, RT5/RW31, Bencongan, Kelapa Dua, Tangerang, Indonesia 15810