Privacy Policy

1. Introduction

At TokoQu, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and protect the personal data you provide when using our Point of Sale (POS) and E-commerce services. By accessing or using our services, you agree to the collection and use of information in accordance with this Privacy Policy.

2. Information We Collect

We collect various types of information to provide and improve our services. The types of information we collect include:

2.1 Personal Information

When you register or use our services, we may collect personal data that can identify you, such as:

• Name
• Email address
• Phone number
• Shipping and billing address
• Payment details (excluding sensitive financial data like full credit card information)

2.2 Non-Personal Information

We also collect non-personally identifiable information automatically when you interact with our services, such as:

• Browser type and version
• IP address
• Device type
• Operating system
• Usage data, such as pages visited, time spent on the platform, and interaction data

2.3 Cookies and Tracking Technologies

We use cookies and other similar technologies to enhance user experience, track website traffic, and personalize services. You can control or disable cookies through your browser settings, but certain functionalities of our services may be limited without them.

3. How We Use Your Information

We use the collected data for the following purposes:

• To provide, operate, and maintain our services
• To process transactions and deliver products or services
• To improve and personalize user experiences
• To communicate with you regarding account updates, support inquiries, and promotional offers (with your consent)
• To ensure compliance with our legal obligations and agreements
• To prevent fraud and secure our services

4. Data Sharing and Disclosure

We do not sell, rent, or share your personal information with third parties except in the following cases:

4.1 Service Providers

We may share your information with third-party vendors who help us deliver our services (e.g., payment processors, shipping companies). These parties are required to handle your data securely and only for the purposes of providing services to us.

4.2 Legal Requirements

We may disclose your information if required by law or in response to valid legal requests, such as subpoenas or government investigations.

4.3 Business Transfers

In the event of a business merger, acquisition, or sale, your data may be transferred as part of the transaction, in which case you will be notified of any changes to the privacy terms.

5. Data Security

We take reasonable steps to protect your personal information using secure technologies and procedures. However, no method of online transmission or storage is 100% secure, and we cannot guarantee absolute security of your data.

6. Your Rights

Depending on your location and applicable laws, you may have the following rights regarding your personal information:

• Access: You have the right to request access to the personal data we hold about you.
• Rectification: You can request corrections to any inaccurate or incomplete information.
• Deletion: Under certain conditions, you may request that we delete your personal information.
• Objection: You can object to the processing of your data for certain purposes, such as direct marketing.
• Data Portability: You have the right to request that your data be transferred to another service provider, where technically feasible.

To exercise any of these rights, please contact us at [email protected].

7. Data Retention

We will retain your personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, or as required by law. When your data is no longer necessary, it will be securely deleted or anonymized.

8. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect or store personal data from children under this age. If we become aware that we have collected personal data from a child without proper consent, we will take steps to delete it.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and we encourage you to review the policy periodically. Your continued use of our services after any changes indicates your acceptance of the new terms.

10. Contact Us

If you have any questions or concerns regarding this Privacy Policy or how your personal information is handled, please contact us at:

• Email: [email protected]
• Phone:+62 851 7235 3210
• Address: Jl.Danau Surubex No2, RT5/RW31, Bencongan, Kelapa Dua, Tangerang, Indonesia 15810